Return Policy and Customer Satisfaction Guarantee:
We do want you to be 100% satisfied with our product.  If you received a different product than what you ordered, we will be happy to refund the purchase price of the product.  However, all of our products are either custom built or assembles when they are ordered.  So, you could say, they are specifically built for you.  Most of our decorative containers are finished when they are ordered as well.  If you did receive the correct product and are not satisfied with your order, you can return it within 10 days of receipt for a partial merchandise refund.  All orders are subject to a 25-40% restocking fee depending on the item.  To return merchandise please call 888-745-5701 and one of our customer service personnel will advise you on the best procedure for sending the product back to us.  You must call within 10 business days after receiving your order(s) to receive authorization before returning the item(s).  You will be responsible for all freight charges to ship the item to you and to return the item to our Pittsburgh manufacturing facility (this may or may not be more than double the amount you originally paid in freight depending on the order).  Once the returned item has arrived back to our facility in good condition, a partial merchandise credit will be issued depending on the content of the order.  Returns that have not received authorization will not be accepted.  Damaged, modified, and custom orders can not be returned.  All returns are subject to a return processing fee to cover the cost of administrating the return.

If your items are damaged during shipment you must notify the driver of the damage immediately.  In-transit damage claims must be made directly with the common carrier.  Ownership of the order is transferred to the purchasing party when the items leave our facility.

Pricing / Order Disclaimer:
Office Decor and More reserves the right to refuse or cancel any and all orders.  Office Decor also reserves the right to cancel any order in which item pricing or shipping calculations are displayed incorrectly as result of human or technological errors, or by third party tampering or hacking. In the rare event that such a pricing discrepancy should appear on your order(s) you will be contacted by our customer service personnel to review the corrected price prior to your account being charged.  All orders are subject to inventory.  If an item is not available and/or is on back order from the manufacturer, the customer will be notified.  The customer will have the choice to decide and wait until the product is available or may cancel the order.  If no contact can be made with the customer with in one week of the order date, the order will be cancelled.   

Payment Methods:

Credit Cards Accepted / Paypal	Visa, Master Card, American Express, and Discover.  Paypal may be used from our online checkout.  Credit card orders must be called in.
Purchase Order Terms / Fax Orders	We accept purchase orders from businesses only, and bill on net 30 terms with approved credit. Please call 888-745-5701 and we will fax or email a credit application to you. Orders may be faxed in to us 24/7 to 412-281-4775.  Please mark the fax attn: office decor and more.  Once a representative from our office receives the order, you will be contacted to complete the order.
Quotation	Please call 888-745-5701 to provide us with your proposal details and we will fax or e-mail you a detailed quote upon request.